Refund Policy

Your purchase of Handphone Spy software is regulated by this policy. Please read it carefully before completing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions. By placing an order you agree that your order is governed by this policy.

Android devices must be rooted in order to use some of the advanced features of Handphone Spy Software. For details click here.


In case you have technical issues with the software which can not be fixed by Handphone Spy support team, you may be eligible for a full refund in accordance with Refund Conditions outlined below. However, we are convinced that most of the claims for refund can be avoided if you accept professional help from our Customer Support Center.

Refund Conditions

Point: Handphone Spy Software >>

Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 10 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below:
1. No refund will be issued after 10 days have elapsed since the purchase date
2. The claim for refund may apply only to the primary (first) Handphone spy subscription
3. If you own more than one subscription, no refund will be issued
4. Your money may be refunded only once. If you buy another Handphone Spy subscription at a later time, it will not be subject to a refund request
5. No refund will be issued in cases where customer refuses to re-install Handphone Spy software in the event of the performed upgrade of the operating system on the target device
6. No refund will be issued in case the target device has lost connection with Handphone Spy subscription due to the absence of Internet access, factory reset or update to the latest operating system version

Point: Handphone Spy for Phones >>

No refund can be issued to Handphone Spy customers in case their reasons for a refund are completely beyond Handphone Spy control. They include, but are not limited to:

1. The monitored phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.)
2. The carrier is changed by a monitored phone user which leads to the loss of Internet connectivity and consequently improper functioning of Handphone Spy application
3. Update of operating system
4. Monitored device was reset to original factory settings
5. The customer does not follow the installation guidelines of our customer support team
6. The customer does not accept technical assistance
7. The customer does not have access to the monitored phone or does not know the password to unlock it
8. The customer did not receive the data that had been saved on the target device before Handphone Spy was installed on it
9. The monitored device runs unsupported operating system. The following Operating Systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada, IOS.
10. The customer intended to use Handphone spy on more than one target device after buying one subscription plan
11. Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.)
12. Handphone Spy software was detected by anti-virus software, target user or other services
13. Advanced features of Handphone SPY (WhatsApp, WeChat, Line monitoring, etc.) are not available because customer is either unable or does not want to root the Android device

Point: Subscription Prolongation >>


Point: Upgrades / Downgrades >>

No refund will be issued for Upgrades or Downgrades to or from Handphone Spy service plans.

Refund Procedure:

You are required to send your refund request to Handphone Spy at We do not accept refund requests made via Live Chat or by phone. Usually the refund decision is made within one to two business days. In case of the refund issuance please note that refunded amount will be less than paid amount by 9% due to fees charged by banks and payment processing companies per transaction.